About the Organisation
Initiative taken to improve the functioning of the Organisation
Software Implemented
Software Proposed for Implementation
Grievance Redressal Mechanism
RTI Management
Details of Contact Persons
Annexures
Organization Chart
Grievance Redressal Mechanism

Grievance Redressal Mechanism

  1. Online System : Online grievances received through Centralized Public Grievance Redressal and Monitoring System (CPGRAMS) of the Govt. of India and Public Grievance Management System (PGMS) of the Govt. of Delhi and received through e-Mail are accorded priority for their settlement in a time bound manner to ensure that such grievances against the department remains NIL.

  2. Holding of Pension Adalat : Monthly Pension Adalat are held on 26th of every month in Principal Accounts Office to take up and redress the grievances received from the retirees/family members of the deceased government servants.

  3. Periodical analysis of grievances : Similar types of grievances received are analyzed and appropriate steps are taken to streamline the system or to give appropriate instructions to the PAOs and the GP Fund Cell.


Latest News
 
Automated System of Allotment Govt. of Delhi (e-Awas)
Common Assistant Accounts Officer(Civil) Examination 2021(Part-I and Part-II)
Delhi Budget 2022-23 Citizen Participation
Discontinuation of physical printing of Government of India Gazettes
Draft Delhi Road Safety Policy
Economic_survey-2018-19
Empanelment of Ms ICSIL for hiring of contractual manpower
Extention of date Application for the post of Other Persons Members for Lok Adalats
For any Covid related information or queries please call 1031.
Guidelines for Modal RFP Documents
 
               
Social Media Handles
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Important Links
 
Awarding Of Contracts
New Pension Scheme
Tender Document
 
Last Updated : 23 Aug,2016